If you have a concern about Flat Out’s services, programs, staff, volunteers, or governance, you have the right to make a complaint. We take all complaints seriously and work to resolve them fairly, confidentially, and in a timely manner. 

You also have the right to: 

  • Be treated with respect throughout the process. 

  • Have your complaint heard and responded to promptly. 

  • Access independent advocacy and support. 

  • Continue to use our services while your complaint is being investigated.   

If you prefer, you can also lodge a complaint anonymously.

If you are unsatisfied with your feedback resolution, please contact: 

  • Homelessness Advocacy Service (HAS) Free call 1800 066 256  

  • Victorian Equal Opportunity & Human Rights Commission (VEOHRC) (including distinct cultural rights of Aboriginal people) Ph. 1300 292 153 

Feedback Form

This form is for people who are being/have been supported by Flat Out, or are requiring support by Flat Out. If you are a service provider or other stakeholder, please use our service provider feedback form.